As we're unlikely to see terraces again at football, this is the virtual equivalent where you can chat to your hearts content about all football matters and, obviously, Arsenal in particular. This forum encourages all Gooners to visit and contribute so please keep it respectful, clean and topical.
Chippy wrote:I had real problems renewing my membership last Friday and checked my credit card on line this morning. Got charged twice. Complained to the club. £45 wasn't too bad but if some of you are having 2 lots of £000s taken out God help you!
Just got this from the club.
We have been made aware that there has been a problem around payments taken on Thursday 7th June and Friday 8th June where a technical issue has resulted in customers’ having accounts debited in error. We are working with our payment services to return monies to customers accounts as soon as possible.
At 13.00hrs today we had confirmation from our merchant services partner that all transactions that were replicated in error have now been processed as a same day refund. All card issuers and banks will be able to see that funds are being returned over the course of this afternoon. Each individual bank or card issuer will have internal processes that will then dictate when you will be able to see this credit applied to your account. You will need to confirm what these timescales are with your card issuer or bank.
We do sincerely apologise for any inconvenience and upset that this may have caused. In the event that any customer has incurred charges as a result of funds being debited in error, please can you provide us with a statement covering the period, and we will ensure that these charges are refunded. Statements can be scanned and Emailed to [email protected] or alternatively photo copies can be posted to;
Box Office Accounts,
Arsenal Football Club,
Highbury House,
75 Drayton Park,
LONDON.
N5 1BU
Please be assured that a full investigation into the matter is taking place and we will be taking steps to ensure that all prevention measures are implemented to prevent this rare event recurring in the future.
Regards
Steve Lamb
Arsenal Box Office
Highbury House,75 Drayton Park,London, N5 1BU
Tel: 020 7619 5000
Fax: 020 7704 4161
Same here Chippy (they've taken £93 out instead of £31), waiting for my money back. I've contacted my credit card issuer, am not normally allowed to go into overdraft but they've been very understanding. You would think a "business" ( ) the size of Arsenal would be a bit more professional...
This Is The Daybreak wrote:I got a call today, the lady on the phone said that pretty much everyone in the Red Section has renewed so wouldn't be able to move there. I did however get myself further back in the North Bank as being right behind the goal meant I couldn't see the action down the other end.
Thats bollox! there is always spaces. Plus my 2 mates moved from 1 part to another so i know 2 seats available right away
They say the same thing every season but i know there are plenty of spare seats that silvers get.
Yes Mikey, requested a move to block 6 looks like I've got a better chance getting a blow-job from a nun!
why didnt you tell me? i got the boys moved next to me! i might be able to help. have you got a work email address or a private email
Mikey, all done cudn't believe it got the call this afternoon, now in block 6, near King Jay!!
This Is The Daybreak wrote:I got a call today, the lady on the phone said that pretty much everyone in the Red Section has renewed so wouldn't be able to move there. I did however get myself further back in the North Bank as being right behind the goal meant I couldn't see the action down the other end.
Thats bollox! there is always spaces. Plus my 2 mates moved from 1 part to another so i know 2 seats available right away
They say the same thing every season but i know there are plenty of spare seats that silvers get.
Yes Mikey, requested a move to block 6 looks like I've got a better chance getting a blow-job from a nun!
why didnt you tell me? i got the boys moved next to me! i might be able to help. have you got a work email address or a private email
Mikey, all done cudn't believe it got the call this afternoon, now in block 6, near King Jay!!
This Is The Daybreak wrote:I got a call today, the lady on the phone said that pretty much everyone in the Red Section has renewed so wouldn't be able to move there. I did however get myself further back in the North Bank as being right behind the goal meant I couldn't see the action down the other end.
Thats bollox! there is always spaces. Plus my 2 mates moved from 1 part to another so i know 2 seats available right away
They say the same thing every season but i know there are plenty of spare seats that silvers get.
Yes Mikey, requested a move to block 6 looks like I've got a better chance getting a blow-job from a nun!
Mikey, all done cudn't believe it got the call this afternoon, now in block 6, near King Jay!!
This Is The Daybreak wrote:I got a call today, the lady on the phone said that pretty much everyone in the Red Section has renewed so wouldn't be able to move there. I did however get myself further back in the North Bank as being right behind the goal meant I couldn't see the action down the other end.
Thats bollox! there is always spaces. Plus my 2 mates moved from 1 part to another so i know 2 seats available right away
They say the same thing every season but i know there are plenty of spare seats that silvers get.
Yes Mikey, requested a move to block 6 looks like I've got a better chance getting a blow-job from a nun!
why didnt you tell me? i got the boys moved next to me! i might be able to help. have you got a work email address or a private email
Mikey, all done cudn't believe it got the call this afternoon, now in block 6, near King Jay!!
good news! whar tow u in? you will be with us most games anyway!
Arsenal called to finalise my wifes seat move. I was trying the thin vein of hope to see if I could move her next to me. She rarely attends, kid used it more, but it meant I could offer it on to a Gooner mate or back to the club on TX.
Last week I was told this request was unsuccessful but they were having problems contacting the person the next seat along and whether I'd be interested.
Well the club are happy to move my wife, all but one, next to
me! Happy days!
Block_5_Gooner wrote:Arsenal called to finalise my wifes seat move. I was trying the thin vein of hope to see if I could move her next to me. She rarely attends, kid used it more, but it meant I could offer it on to a Gooner mate or back to the club on TX.
Last week I was told this request was unsuccessful but they were having problems contacting the person the next seat along and whether I'd be interested.
Well the club are happy to move my wife, all but one, next to
me! Happy days!
You are happy because your wife will be closer to you
Block_5_Gooner wrote:Arsenal called to finalise my wifes seat move. I was trying the thin vein of hope to see if I could move her next to me. She rarely attends, kid used it more, but it meant I could offer it on to a Gooner mate or back to the club on TX.
Last week I was told this request was unsuccessful but they were having problems contacting the person the next seat along and whether I'd be interested.
Well the club are happy to move my wife, all but one, next to
me! Happy days!
You are happy because your wife will be closer to you
Read my message again Mc D, as I said she rarely attends!
) the size of Arsenal would be a bit more professional...
