I have applied!
Steven P. Dalton
12 Burlington Crescent
Hanslope
Buckinghamshire
MK 19 7TH
Email:
[email protected]
Objective
Operations Manager accountable for leading, directing and managing site operations to ensure consistent high level service quality and customer satisfaction, profitable and cost efficient operations, and compliance with company policies and procedures.
Qualifications Summary
• Excellent communication skills
• Demonstrated performance in managing numerous responsibilities simultaneously
• Proactively ensure the workflows are effective and efficient.
• Member of both the Chartered Institute of Building Services Engineers and British Institute of Facilities Managers
• Coca Cola Football Skills Silver Badge
Education
• BCS Hons Engineering, Bristol University
• Mail Sack Weaving, Pentonville East Wing
• The Ten Steps to Recovery, Alcoholics Anonymous Holloway Branch
Work Experience
Operations Manager: Aug. 2004 - Present, Diagio Breweries London
• Maximize profitability through superior customer service.
• Effective and prompt communications, and follow-up on all pending matters with the customer.
• Conduct annual performance reviews for all staff within department and to make them up if required
• Part time taste tester
• Personally coach, train and mentor supervisors and provide career development opportunities through training and quality management activities.
• Communicate company goals to department employees.
• Father Christmas at staff’s children Christmas party
• Ensure that employees are both results-oriented and team-focused sometimes.
Associate Operations Manager: Sept. 1999 - Aug. 2004, Preston North End Football Club, Preston
• Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels.
• Supported operational demands and business objectives through staff development and bribery
• Managed and supervised administrative functions to ensure all paperwork was processed efficiently and in a timely manner.
• Mowing and marking the pitch
• Promoted a positive and professional work environment.
• Supervised activities related to recruiting and the appointment process including transfer bungs at motorway service stations
• Washing the kit and pairing odd socks
• Ensured that clients were completely satisfied through effective communication and relationship building.
• Met all compliance requirements through forgery and theft
• Recommended and implemented programs and strategies to increase production.
Catergory B Prisoner, On Remand: Feb. 1999 – Aug 1999. Pentonville Prison, E Wing
• Found not of guilty malicious wounding and obtaining services by deception at Southwark Crown Court
Assistant Operations Manager: June 1996 - Aug. 1999, Crawley Leisure Centre, Sussex
• Maintained a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment was properly accounted for and in safe working condition.
• Managed daily workflow and operations both on site and in satellite locations in order to positively impact business objectives.
• Counting footballs, shuttlecocks and green/red bibs
• Communicated department goals to employees.
• Selling water wings and floats
• Coached employees to ensure quality standards were understood and met.
• Efficiently utilized space within the facility to make the staff room bigger
References: Furnished upon request.