New e-ticket system

As we're unlikely to see terraces again at football, this is the virtual equivalent where you can chat to your hearts content about all football matters and, obviously, Arsenal in particular. This forum encourages all Gooners to visit and contribute so please keep it respectful, clean and topical.
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Basil is a Gooner
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New e-ticket system

Post by Basil is a Gooner »

Got this e-mail:

I am delighted to announce that as part of our ongoing commitment to provide our members with the very best in supporter services, the club will be piloting its new eTickets site on Thursday 2nd September.
You will notice that you no longer login via Arsenal.com and can browse the games onsale, identify which are available to you and then login by clicking the Find Tickets button next to each event. We have also introduced a cleaner, simpler design with improved navigation.
Over the coming months we will be running surveys across the various services we provide and would ask supporters to provide feedback, which will be included as part of our review and enhancement process.
We hope you enjoy the improvements to the site.

Hope this is a bit easier than before although imagine still involves the dreaded Ticketmaster...... :evil:

Are they listening after all? :?:

worthing_gooner
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Post by worthing_gooner »

Yeah over the past season or so it does seem that the club is beginning to listen. Obviously wenger will remain as stubborn as ever with regards on field matters, but the arsenalisation thing has been good and a lot of that is probably down to Ivan Gazidis who seems a damn good exec.

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olgitgooner
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Post by olgitgooner »

This is good stuff.

The club seems to be listening to it's supporters. And has said that it will ask for our opinions/comments when the new system is up and running.

There has been massive criticism of the existing system. I would love it if the despicable Ticketmaster have lost the contract. Especially after the exposure that some of their staff were buying Arsenal tickets fraudulently. And selling them on to touts. The *word censored*. :evil: :evil:

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green gooner
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Post by green gooner »

if the club is so good at listening all of a sudden, why don't we have a new keeper?

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olgitgooner
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Post by olgitgooner »

green gooner wrote:if the club is so good at listening all of a sudden, why don't we have a new keeper?
Good point.

I blame Eboue.


:D

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SteveO 35
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Post by SteveO 35 »

Is the current system really that bad ? I've never had a problem with it.

I can't see that any system will remove the supply and demand issue that goes hand-in-hand with the biggest games.

What's the main issue other than that ?

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Bring Back Pires
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Re: New e-ticket system

Post by Bring Back Pires »

Basil is a Gooner wrote: You will notice that you no longer login via Arsenal.com and can browse the games onsale, identify which are available to you and then login by clicking the Find Tickets button next to each event.
This sentence makes absolutely no sense, in my opinion.

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LyusN1
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Post by LyusN1 »

Cluttered and poorly designed I think...

We will no doubt get used to it but ticketmaster is still running it. It just seems like an unrelated app shoved into the centre to the arsenal site though.

I would have thought Kroenke would have got his ticketing company involved.

Or maybe he did... :?:

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merson_is_god
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Post by merson_is_god »

New ticket system or a decent keeper? I know what I'd prefer!

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franksav63
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Post by franksav63 »

It looks pretty poor imo, and they've STILL not updated the ST waiting list position for my boy... :?

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marcengels
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Post by marcengels »

franksav63 wrote:It looks pretty poor imo, and they've STILL not updated the ST waiting list position for my boy... :?
They have an asterisk next to his name (*son of Frank)

:shock: :lol:

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franksav63
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Post by franksav63 »

marcengels wrote:
franksav63 wrote:It looks pretty poor imo, and they've STILL not updated the ST waiting list position for my boy... :?
They have an asterisk next to his name (*son of Frank)

:shock: :lol:
More like a question mark mate... :? :wink: :lol:

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12thGooner
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Re: New e-ticket system

Post by 12thGooner »

Basil is a Gooner wrote: Hope this is a bit easier than before although imagine still involves the dreaded Ticketmaster...... :evil:

Are they listening after all? :?:
All they have done is change the front end. I cannot see how they could have improved this process.

Its still run by ticket master as it states in the bottom corner of the main page.

Were being fobbed off again.

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12thGooner
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Post by 12thGooner »

ticket exchange isn't even working.

there are times i wonder if its even worth the bother. For the cost of a match day ticket i can wath an entire months worth of prem football including (lowercase) arsenal games. great way of phasing fans out.

BournemouthRED
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Post by BournemouthRED »

Looks crap, time will tell if it works better but i thought recently it has been decent.

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