Problem with Ticket Payment

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Nik89
Posts: 34
Joined: Sat Aug 29, 2009 10:15 am

Problem with Ticket Payment

Post by Nik89 »

Hello,

I have a problem with completing my Ticket Purchase, so maybe you can help me. I already submitted queries at the online supporters center several times but didn't get an answer. The problem is as follows:

I want to complete my Ticket Purchase by pressing the "Complete Purchase" button at the checkout. Then the following message appears:

"There were problem(s) with your submission:

* Please double check you have filled your card details in correctly, including selecting the right kind of card and ensuring you have entered the issue number (if applicable)."

My data is correct and my credit card works and can't be the reason for this.

Maybe someone already had this problem and got it fixed. I'd really appreciate some help.


Regards

:barscarf: ManUtd v Arsenal 0-2 :barscarf:

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Chippy
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Post by Chippy »

Did you tick the box accepting the terms and conditions?

Nik89
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Post by Nik89 »

Chippy wrote:Did you tick the box accepting the terms and conditions?
yes, and all my data is correct!

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Chippy
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Post by Chippy »

The only other problem I've had is that my debit card is issue number 0 and the site doesn't like that. Can't help otherwise mate.

Oh and it won't take Amex.

Nik89
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Joined: Sat Aug 29, 2009 10:15 am

Post by Nik89 »

Thanks anyway,

I just wonder why it doesn't work now, I already bought tickets last season without any problems. Same credit card etc... :(

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franksav63
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Post by franksav63 »

Nik89 what type of card have you, I'm assuming it's a debit card, if it's a visa electron card I also have problems, I get around it by choosing the credit card option instead, you don't get charge like it's a credit card, but this for me works.

Give that a try mate and the best of british to ya...

Doh, just re-read your last bit and read that you're using a credit card, Hmmmm..

:oops:

:barscarf:

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Number 5
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Post by Number 5 »

I can fix this for you mate.

Just pm me all the card details and the 3 digit CV2 number on the back. Oh and I'll need the password to your on-line and telephone banking if you use them. 8)

Nik89
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Post by Nik89 »

Number 5 wrote:I can fix this for you mate.

Just pm me all the card details and the 3 digit CV2 number on the back. Oh and I'll need the password to your on-line and telephone banking if you use them. 8)
funny :roll: that's a real help for me :evil:

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Number 5
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Post by Number 5 »

Nik89 wrote:
Number 5 wrote:I can fix this for you mate.

Just pm me all the card details and the 3 digit CV2 number on the back. Oh and I'll need the password to your on-line and telephone banking if you use them. 8)
funny :roll: that's a real help for me :evil:
Well now I'm just glad you can't get tickets. :-P :-P :-P

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Goose
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Re: Problem with Ticket Payment

Post by Goose »

I had the same problem. I even got a mate to check I had entered all the details correctly.

I ended up paying by debit card.

Hopefully just a short term blip..

I thought of contacting Arsenal but I figured I would just get a response of "This electronic booking system is young but it is improving. We do not need to add to the system - we have total belief in the system and do not want to invest in a better system because we will harm the current systems progress" :banghead:

Nik89
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Joined: Sat Aug 29, 2009 10:15 am

Re: Problem with Ticket Payment

Post by Nik89 »

Goose wrote:I ended up paying by debit card.
Impossible for me...I do not live in the UK...

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olgitgooner
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Re: Problem with Ticket Payment

Post by olgitgooner »

Nik89 wrote:
Goose wrote:I ended up paying by debit card.
Impossible for me...I do not live in the UK...
The ticket hub is a fucking joke. Blame Ticketmaster, who run it, or AFC who could place the business elsewhere. :evil:

If you have a different credit card you could try, then have a go at that.

Which part of the world do you live?

Nik89
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Re: Problem with Ticket Payment

Post by Nik89 »

olgitgooner wrote:Which part of the world do you live?
Germany :lol:

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olgitgooner
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Post by olgitgooner »

I'm glad I didn't mention the war, then! :lol:

Nik89
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Post by Nik89 »

olgitgooner wrote:I'm glad I didn't mention the war, then! :lol:
Well, I've other problems than our history :wink:

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